Shipping & Delivery Policy
This Shipping and Delivery Policy explains how services and subscription entitlements are delivered on the APPU AI Learning Companion platform (appuai.online), operated by IGR Academy.
100% Digital SaaS Service — No Physical Shipment
APPU is an entirely cloud-based digital education software service. We do not manufacture, package, or dispatch any physical goods, books, CD-ROMs, or hardware devices. Consequently, physical shipping fees, logistics carriers, courier tracking, and physical delivery timelines do not apply to our services.
1. Digital Provisioning & Fulfillment Process
Upon completing an account setup and/or paid subscription checkout:
- Instant Account Activation: When you subscribe to a paid tier (such as APPU Evolve or APPU Evolve+) via Razorpay, payment verification is completed in real-time.
- Immediate Entitlement Provisioning: Your household's AI session quota, voice interaction minutes, adaptive learner profiles, and personalisation features are unlocked immediately in your browser session without requiring any manual installation.
- Electronic Confirmation: An electronic order receipt and subscription confirmation are sent immediately to your registered parent email address upon successful transaction verification.
2. How to Access Your Service
You can access APPU anytime, anywhere through any standard modern web browser on smartphones, tablets, laptops, or desktop computers:
- Open your web browser and visit https://appuai.online.
- Click Parent Zone • Sign In and log in with your registered parent email and password.
- Select your active learner profile and begin discovering, asking questions, and practicing.
3. Delivery Delays or Technical Access Issues
While digital delivery is designed to be instantaneous, occasional network delays or banking gateway timeouts may occur:
- If your payment has been successfully debited by your bank but your account dashboard does not reflect the active subscription within 15 minutes, please try signing out and signing back in to refresh your active session.
- If the issue persists, contact our support team with your Razorpay Payment ID, and our technical team will manually verify and provision your digital access immediately.
4. Fulfillment Assistance & Support
For any questions or issues regarding digital service access or account activation, please contact us: