Cancellation & Refund Policy

1. Subscription Cancellation

Parents and account holders may cancel their recurring subscription at any time directly through the platform:

• How to Cancel: Log in to your parent account, navigate to the Parent Zone • Setup • Subscription tab, and select the cancellation option.
• Effect of Cancellation: When you cancel a recurring plan, automatic renewal for subsequent billing cycles is immediately stopped. You will not be charged for subsequent billing periods.
• Access Until Period End: Your learner will continue to have full, uninterrupted access to their paid subscription entitlements until the end of the current pre-paid billing cycle (monthly or annual).
• No Cancellation Fees: We do not levy any penalty or administrative charge for cancelling your subscription.

2. Refund Policy for Consumed Services

Because APPU provides immediate digital access and incurs compute costs for real-time AI and voice model generation:

• Payments for completed, pre-paid monthly or annual subscription periods that have already commenced are generally non-refundable once active digital access has been provisioned and utilized.
• We encourage parents to experience the complimentary discovery access and the APPU Free plan before upgrading to a paid subscription tier.

3. Technical Billing Errors & Duplicate Charges

We are committed to fair and transparent billing. Refunds will be promptly investigated and processed in the following circumstances:

• Duplicate Transactions: If your bank account or card was debited more than once for the same subscription cycle due to a network glitch or gateway timeout.
• Payment Deducted but Access Not Activated: If a payment succeeded on Razorpay but our system encountered an unrecoverable technical error and failed to activate your subscription plan within 24 hours.
• Unauthorized Charges: Proven fraudulent or unauthorized transactions reported with appropriate verification.

4. Refund Processing Timeline

For approved technical refunds:

• Refunds are initiated via the original payment method through the Razorpay payment gateway.
• Standard banking turnaround times in India typically range from 5 to 7 business days for the credit to reflect in your original bank account, UPI linked account, or card statement.

5. How to Submit a Refund Request

To request a review or resolution for a billing discrepancy, please submit a request to our support desk with the following details:

• Registered Parent Email Address
• Razorpay Payment ID (e.g. pay_...) or Transaction Reference Number
• Date and Amount of Transaction (in INR)
• Brief description of the billing discrepancy