Contact Us
We are here to support parents, educators, and learners. Whether you have questions regarding APPU AI companion features, need help with your parent account, or wish to schedule a learning roadmap call, please connect with us through any of the channels below.
Email Us
Questions, feedback, account help or billing queries. We reply within 24–48 business hours.
connect@brandmintai.ioCall Us
Talk to our team during support hours, Monday to Saturday, 9:00 AM – 6:00 PM IST.
+91 99729 65677Book a Parent Support Call
Schedule a 1-on-1 discovery consultation with an IGR Academy academic mentor to discuss your child's personalized learning roadmap.
Open Schedule CallParent Zone Dashboard
Manage active learner profiles, update subject personalisations, view AI session usage, and configure subscription plans directly.
Open Parent ZoneBilling & Payment Support
For questions regarding Razorpay transaction IDs, duplicate charges, or subscription cancellations, please keep your Payment ID ready.
Refund & Billing PolicyOur Address
No 3, Lingappa Layout, 1st Cross,
Shivakumara Swamiji Rd,
Bengaluru, Karnataka 560090
Support & Escalation Process
Our support desk is structured to provide timely assistance:
- General Inquiries & AI Companion Feedback: Handled within 24–48 business hours.
- Payment & Subscription Escalations: Verified and addressed with Razorpay transaction records within 1–2 business days.
- Parent Mentorship Bookings: Confirmed instantly via automated calendar and meeting links.
Legal Entity Information
APPU is an educational technology service operated by IGR Academy. For official legal notices and commercial correspondence, please use our primary platform channels at https://appuai.online.